Terms and conditions

Legal Information

AGE UK CORNWALL & THE ISLES OF SCILLY is a trading name of AGE CONCERN IN CORNWALL AND THE ISLES OF SCILLY, a registered charity and company limited by guarantee, registered charity number 900542 and registered company number 452302 registered in England and Wales here after referred to as AGE UK CORNWALL & THE ISLES OF SCILLY.

Registered office: Peat House, Newham Road, Truro TR1 2DP

VAT Number: 717 5270 35

Made Open Communications Ltd provides AGE UK CORNWALL & THE ISLES OF SCILLY with a website design and hosting service. This means that Made Open Communications Ltd provides connectivity and space on a server for use by AGE UK CORNWALL & THE ISLES OF SCILLY.

Age UK Cornwall & The Isles of Scilly is committed to protecting and respecting your privacy and security. Whenever you provide us with your personal information via ‘The Cornwall Link’ website “Site”, we will treat that information in accordance with this policy, our terms and conditions and current UK Data Protection legislation.

By using the Site and any services we offer via our Site, you are agreeing to be bound by this policy. Please refer to the specific privacy policies of services or organisations signposted by the Site where the service is not provided directly by Age UK Cornwall and The Isles of Scilly or it’s subsidiary. We cannot be held responsible for the privacy policies of third party websites and we advise users to read the privacy policies of other websites before registering any personal data.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. This policy may change from time to time, so please check this page periodically.

If you have any questions around this privacy policy, you should contact email@ageukcornwall.org.uk

Privacy notice

How do we collect information from you?

Information you give to us

This could be when you access our services or helpline, take part in the online guided conversation via the website (http://cornwall-link.co.uk/my-account/my-information/) or complete a physical or digital copy of a ‘submit a service’ form.

Information we get from your use of the website

When you visit the site, we collect various technical information, such as; IP address, pages accessed during site visit and browser fingerprint. Additionally, we will collect personal information submitted to ninja forms, such as; name, address and contact details.

What information do we collect?

The personal information we collect might include:

Name, address (including postcode), email address, telephone number, IP address, gender

• Date of birth

In the guided conversation we may collect sensitive data from you if you wish, in order to provide you with recommended services and activities to meet your needs. We do not share this data with any third parties (unless with your consent, for example, for the purposes of evaluating your progress with your GP or other professional). The information you provide is used solely to match your answers with services and activities that are added to this website.  We recognise the ICO guidance that these are “special categories” of data which is why we only collect them if absolutely necessary and if you are willing to disclose such information. For example

•       Health (including health conditions, physical activity, diet and how you have been feeling)

How is your information used?

We may use your information to:

Cornwall link users:

•    recommend services and activities/groups

•    provide you with information or services that you have requested from us or which we feel may interest you, if you have given us consent to get in contact with you

Cornwall Link contributors:

•       add and manage your listing or volunteering opportunity.

•       sharing you listing with Cornwall Link users.

General:

•       carry out any requests or obligations arising from any contact you may have with us

•       enable you to participate in any interactive features our service offers, as and when you choose to do so

•       notify you of any changes to our service

•       keep a record of your relationship with us

•       seek your views / comments on our listings in order to improve them

We will not share your information with third parties for marketing purposes.

It may be necessary to pass your information to a 3rd party with your consent (e.g. if you wish to volunteer for another organisation via the Site, when you ask our Helpline to pass your contact details on to a group, or with your consent; for the purposes of evaluating your progress with your GP or other professional). We will only share the necessary personal information in these cases. In most circumstances you will pass your own details on to services and activity providers yourself.

We will not sell or rent your information to third parties.

Lawful processing

We will only use your personal information where we have your consent or because we need to use it in order to carry out your request or fulfil a contract with you.

However, there are other lawful reasons that allow us to process your personal information and one of those is called ‘legitimate interests’.

Whenever we process your personal information under the ‘legitimate interest’ lawful basis we make sure that we take into account your rights and interests and will not process your personal information if we feel that there is an imbalance.

Some examples of where we have a legitimate interest to process your personal information are where we contact you about our work via post, use anonymised personal information for data analytics, conducting research to better understand who our supporters are, improving our services, for our legal purposes (for example, dealing with complaints and claims), or for complying with guidance from the Charity Commission.

Fundraising and Marketing

When a listing is published, it may be promoted via our Social Media and Digital Marketing mediums, and not targeted at individuals.

A published listing may also be used for promoting Cornwall Link at events, workshops and fundraising celebrations.

Your choices

There are limited circumstances in which we may communicate directly with you, however you have the right to opt out of receiving communications from us at any time by contacting the Helpline on 01872 266383 or email@ageukcornwall.org.uk or via a submission form on Cornwall Link.

You can also change the way we contact you at any time by contacting the Helpline on 01872 266383 or email@ageukcornwall.org.uk

In order to opt out of receiving communications, it is necessary to retain some of your details to ensure we don’t contact you again in future. Your details will only be used for this purpose.

Your rights

By law you have the right to:

  • request to see what information we hold about you
  • request correction of the personal information we hold about you
  • request the erasure of your personal information
  • request the restriction of processing your personal information
  • request the transfer of your personal information to another party

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact: The Data Protection Lead at Age UK Cornwall & The Isles of Scilly, Boscawen House, Truro, TR1 3BN or email@ageukcornwall.org.uk.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

By law you have the right to:

•       request to see what information we hold about you

•       request correction of the personal information we hold about you

•       request the erasure of your personal information

•       request the restriction of processing your personal information

•       request the transfer of your personal information to another party

If you want to review, verify, correct or request erasure of your personal information, object to the processing of your personal data, or request that we transfer a copy of your personal information to another party, please contact: The Data Protection Lead at Age UK Cornwall & The Isles of Scilly, Boscawen House, Truro, TR1 3BN or email@ageukcornwall.org.uk.

You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request for access is clearly unfounded or excessive. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.

Right to withdraw consent

In the circumstances where you may have provided your consent to the collection, processing and transfer of your personal information for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. To withdraw your consent, please contact The Data Protection Lead. Once we have received notification that you have withdrawn your consent, we will no longer process your information for the purpose or purposes you originally agreed to, unless we have another legitimate basis for doing so in law.

Keeping your information safe

When you give us personal information, reasonable measures are taken to protect personal information from access by unauthorised persons.

We store all the personal information you provide on our secure UK based servers. To ensure our servers are secure we:

  • Use strong password protection
  • Have regular security patches and system updates,
  • Have an industry standard Firewall policy,
  • Use Authentication,
  • Apply user auditing.

In addition we use encryption to protect information submitted via the website, we make sure plugins are regularly reviewed and updated, use security plugins and firewalls to add an extra layer of protection to the website.

Use of cookies

Cookies are tiny software files that are stored on a computer or mobile device when an individual visits a website. Cookies allow websites to recognise that a user on an individual computer has previously visited the site. The cookies save some information about that user for when they access the site again in the future

Cookie name

Description

_ga This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.

_gid This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.

wordpress_ WordPress cookie for a logged in user.

wordpress_logged_in_ WordPress cookie for a logged in user.

wordpress_test_cookie WordPress cookie for a logged in user.

wp-settings- WordPress also sets a few wp-settings-[UID] cookies.
The number on the end is your individual user ID from the users database table.
This is used to customize your view of admin interface, and possibly also the main site interface.

wp-settings-time- WordPress also sets a few wp-settings-[UID] cookies.
The number on the end is your individual user ID from the users database table.
This is used to customize your view of admin interface, and poss

Under 16 years of age

If you are aged 16 or under‚ please get your parent / guardian’s permission beforehand whenever you provide us with personal information. Users without this consent are not allowed to provide us with personal information.

Transferring your information outside of Europe

As part of the services offered to you through the Site, the information which you provide to us may be transferred to countries outside the European Union (“EU”).

By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you are agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Complaints

If you want to make a complaint, you can do so by contacting The Data Protection Lead on email@ageukcornwall.org.uk or 01872 266388

Review of notice

This notice was last reviewed 12th June 2018. This is kept under regular review and updated where necessary. We reserve the right to update this privacy notice at any time.