Coronavirus help

This page aims to provide advice and guidance on looking after yourself during the pandemic. You can also find out how to use Cornwall Link and the community here to support you. 

Before you begin

First and foremost, if you are concerned about COVID-19 and want to find out more information, please visit the Government website. 


Signhealth is also releasing videos of COVID-19 updates into sign language, available via the button below. 

COVID-19 Updates in Sign Language 

We only use advice from reliable sources such as the GOV and NHS website to make our help guides.


Staying safe whilst out and interacting with others

A woman puts a mask over her face while outside.

Following government advice, we must all stay at home to stop the spread of COVID-19. You should only leave your home for the following reasons:

  • Shopping for food and medicine which should be done as infrequently as possible.
  • One form of exercise a day. This should be done alone or only with members of your household.
  • Any medical need or providing care or support for a vulnerable person.
  • Travelling to and from work, only where you cannot work from home.

If you are volunteering as a result of an activity posted on Cornwall Link to support a vulnerable person, we recommend following the advice:

  • Leave all deliveries on the doorstep. If you want to ensure the delivery has been received, monitor from a safe distance.
  • Use telephone and internet communication wherever possible.
  • Adhere to the 2-metre social distancing rule when you are outside.  
  • Regularly wash your hands with warm soapy water (for at least 20 seconds) or hand sanitiser where soap and water are not available.
  • Sneeze or cough into a tissue or your elbow. Dispose of the tissue immediately and then wash or sanitise your hands.  

Stay connected and healthy whilst isolating

A person washing their hands in the sink.

If you, or someone you live with, has symptoms of COVID-19, you must not leave the house. You cannot leave for any reason, including getting food shopping, collecting prescriptions, visiting people, volunteering or exercising outside of your home. Instead, use your garden or home for at-home exercise.

If they develop symptoms, they must now stay at home for a further 7 days from the onset of their symptoms.

If you have symptoms you must: 

  • Stay at home for 7 days from when your symptoms started (even if they are mild). 
  • Do not go to the pharamacy, GP or hospital. 
  • If you feel you cannot cope with the symptoms, your condition worsens or your symptoms do not get better after 7 days, use the NHS 111 Online Coronavirus Service. 
  • For a medical emergency, dial 999. 
  • If you live with others, even if they have no symptoms, they must stay at home for 14 days from the start of your symptoms. 
  • If they develop symptoms, they must stay at home for a further 7 days from the onset of their symptoms. 

Whilst self-isolating do:

  • Try to keep at least 2 metres (3 steps) from other people in your home, particularly older people or those with long-term health conditions.
  • Ask friends and family and delivery services to deliver essentials like food shopping and medicines – but avoid contact with them. This also means waiting until the individual delivering your supplies has moved to a safe distance.
  • Sleep alone if possible
  • Regularly wash your hands with soap and warm water for at least 20 seconds
  • Drink plenty of water to avoid dehydration.
  • Clean objects and surfaces you touch using cleaning products regularly.

If you are unsure if you have symptoms:

  • Do not go to the hospital, GP surgery or your local pharmacy. This is to protect others. Use the NHS 111 service online. Only call 111 if you cannot get help online.
  • If you are in the Government’s shielded group (having received a letter from your GP), you must contact NHS 111 online or by phone to receive advice as soon as you develop symptoms – be sure to tell them you are in the shielded group.

NHS 111 Online 

How to look after your wellbeing:

At times like this, it can be challenging on our mental wellbeing. People can practice techniques and habits that help alleviate stress, loneliness and depression. Our site offers help in the form of community activities and services, as well as useful resources to help you stay connected and supported. You can view both by clicking the buttons below.

Cornwall Link Resources 

Need some help or ideas to stay connected or get support whilst at home?

Check out the coronvirus campaign activities added by wonderful organisations and neighbours in your community 

View activities

Supporting others in the community

Different coloured counters form a network grid.

We know many vulnerable people in our communities will be affected by the coronavirus, not just in terms of getting ill but by being unable to access services and their support network.

Register for your free account. Making a profile allows you to share your services, ask for volunteers, respond to volunteer call-outs or find the support you need, fully customisable to you.


We are compiling all these listings into a campaign. Our campaign aims to unlock the creativity and compassion of the community to support each other through this challenge.


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Age UK Cornwall

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