Our story – Living Well

This is about people, place and purpose: our focus is on the person – understanding their aspirations and relationship with their community; our shared purpose is shaping everything around that. This is the unique selling point of Living Well.

Note regarding intellectual property and information sharing:

Following the principles of Living Well, we strive to work cooperatively, responsibly and in recognition of the value and contribution of others, in order to form integrated working practices around the person. We therefore trust that any information and materials gained from this site are used following the same principles. If you would like to work under the banner of Living Well, please get in touch and join us. Our Programme Manager is Scott Bennett.

Working together is working better for the people of Cornwall.

The beginning

In the 2009 and 2010 ‘Age and Ambition’ events – a collaboration led by Age UK Cornwall & Isles of Scilly, Volunteer Cornwall with support from the Duchy Health Charity, local authority, health and private sector partners – we heard from local people about their future hopes and aspirations. Over 1,500 people and 40 organisations came together and told us:

  • Services were not connected.
  • Information is delivered from an organisation’s, not a person’s, perspective.
  • People want to be involved in, not just consulted on, their services.
  • People have skills and experience they want to contribute.

Our principles

Together we developed a set of principles:

  • Stop creating new layers – support existing groups and connect people together
  • Communicate what’s available and where in a way that people find useful
  • Encourage local leadership and engagement
  • Be bold and be brave!

AandA2These became the Changing Lives principles that were widely adopted in Cornwall. All of this was expressed in the Wall of Wishes and Trees of Talent, which were used to start conversations about changing the way we provide and deliver services.

The voluntary sector began to test this approach through commissioned services such as Viva, Get Well Stay Well, Steady On, memory cafes. Wrap-around care for people with long term conditions supported by trained volunteers and paid co-ordinators was tested as a proof of concept pilot in the Newquay Pathfinder, the success of which led to the Cornwall and Isles of Scilly Express of Interest and expansion into East Cornwall.

In Nuka and in San Diego, we saw a ground-up co-designed approach that had great results. We have used their work and our membership of the Institute of Health Improvement to share experiences with organisations on a similar journey. As we continue to develop our thinking and search for best practice, we have also seen some great examples in Denmark and Sweden, where a hospital discharge programme offering people a supportive visit within hours of discharge showed a marked reduction in re-admissions and an improved quality of life.

This approach is being developed as part of the winter resilience programme. Welcome Home will create a network of trained volunteers offering a home visit to anyone who might need it, to check that people are able to readjust when they get home from hospital and that they have all the practical support they need.
Elsewhere we are looking at new models for future care delivery, from accountable care organisations in the USA to social impact bonds in Peterborough. Our aim is to continually advance our shared vision to help people to live their lives to the best of their ability.