Empowering Independence Countywide Community Outreach
Empowering Independence Community Outreach Service for people with:
Physical Health Needs and/or Disabilities
HomeGroup is proud of making a difference to people, communities, and shaping the future of housing. We are a strategic partner with Homes England and specialise in providing support to people with complex health and social care needs, including mental health, learning disabilities and older people. The way we make a difference is by understanding where people are in their lives, equipping them with the right tools to remain healthy, independent and connected to the communities in which they live. We are collaborative, integrating Health, Social Care and Housing to create environments where people get the right support, accommodation and opportunities to thrive.
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The Empowering Independence Service will offer short term Community Outreach support, (usually up to 6 months), to people living in Cornwall aged 18 years and over who have physical health needs and/or disabilities and have been identified as potentially benefiting from support to self-manage their health and well being and increase independent living skills.
People accessing the service will have Physical health needs and/or disabilities related to one or more of the following primary needs:
· Physical health needs, including but not limited to physical disabilities, mobility issues, HIV, visual and hearing impairments and other long term conditions
· Cognitive impairment, including but not limited to dementia
· Learning disabilities
· Neurological development disorders, including but not limited to Autistic Spectrum Disorder, Asperger’s Syndrome and Pervasive Development Disorder
People accessing the Service may also be experiencing other multiple disadvantages related to mental health, emotional well being, drug and alcohol issues, acquired brain injury, high risk behaviours, contact with the Criminal Justice system, social isolation, poverty and/or abuse. We will support people to make links in to other support services and Health and Social Care agencies, as appropriate.
The service will meet its aims through the provision of flexible person-centred support, which enables and empowers customers to establish and maintain independence.
We will work in partnership with other agencies, independent of a housing management function, regardless of tenure, promoting dignity and respect.
The key outcomes are;
Improved self-management of Health & Wellbeing
o Increased Social Inclusion
o Improved emotional Wellbeing
o Managing physical health
o Managing mental health
o Managing behaviour/lifestyle
Increased Independent Living Skills
o Secured and maintaining accommodation
o Managing Money
o Accessing education, employment and/or training
o Developing healthy lifestyle skills
o Managing risk of harm from self/others.
It is anticipated that the maximum duration for a person to be in receipt of support would typically be no more than six months, but can exceptionally be adjusted by agreement, to fulfill a specific support need.
Support services will be provided for individuals for the purpose of developing their ability to self-manage their health and well being and their ability to live independently, or sustaining their capacity to do so.
Core Service
Individuals who access this service will be aged 18 or over and have either been referred, or have self-referred for support due to having one of the support needs as identified above.
The service has a dedicated Referral Co-ordinator, who upon receipt of a referral, will carry out a high-level review and assess against the priority criteria.
Referrals will be accepted from all sources and customers do not require a Care Act Assessment or be assessed as eligible for health care to be eligible for support from the service. Where appropriate Adult Social Care, Cornwall Partnership NHS Foundation Trust or NHS Kernow may refer an individual for support from the service, if they feel that an intervention offered through the service could reduce the need for formal care and support. The Referral Coordinator may identify a customer that we consider to have immediate vulnerabilities, such as safeguarding issues which in turn could prioritise their referral and their case this could be fast-tracked for support. This would be discussed in collaboration with the referrer and the individual to determine if priority can be given.
If a customer is eligible for support but not considered a priority we will make contact and offer information regarding our County Wide Drop in Venues and Advice Line we may also signpost to any other relevant service that can offer support and meet that person’s needs. When at capacity, we will offer a waiting list, however this may not be appropriate due to some customer’s urgency of need. In these circumstances it would be appropriate for us to signpost the customer to a County Wide Drop-In Venue for immediate support, which can then lead to acceptance for support from Empowering Independence Service.
We have introduced the role of the Health Coach to this Service and they will work alongside individuals and prioritise positive health outcomes following Cornwall’s Health and Well Being Strategy. The long term goal is that ‘People in Cornwall will live longer happier, healthier lives and good health and wellbeing will be everyone’s responsibility’.
The Strategy is also focused on three long term outcomes which are:
1. Helping people live longer, healthier lives
2. Improving the quality of people’s lives
3. Fairer life chances for all
Support from the Health Coach will be delivered either in group sessions, one to one coaching, or a mixture of both.
Drop-In Services
The Drop-ins provide direct access to Advice, Information and Support on an ad-hoc basis as and when they require it. This is via our County Wide Drop-in Venues. Regularly updated documents with Drop-In locations and times are distributed to support providers or can be requested via the email address.
Information and Advice service available to those in receipt of or awaiting a service. This is via a phone line number (Monday to Friday, 9am to 12pm).
How can people access the Information and Advice line?
Monday to Friday between 9am and 12pm, excluding bank holidays
Phone: 07710 709527
E-mail: [email protected]
Postal Address: by letter to :- c/o St Nicholas House, 70 St Nicholas Street, Bodmin, Cornwall, PL31 1AG
Referrals
By e-mail to: - [email protected] using the form attached here.
By post to :- Referral Co-ordinator, c/o St Nicholas House, 70 St Nicholas Street, Bodmin, Cornwall, PL31 1AG
Please be aware that we can’t be responsible for the safe arrival of any information that has been posted to us and for the purposes of GDPR, our recommended referral route is via secure e-mail.
The service is countywide.
The Empowering Independence Service has the following staffing structure across
Cornwall.
North
West
Senior Client Services Manager
Senior Client Services Manager
Referral Coordinator
Health Coach
Health Coach
Support Co-ordinator Level 3
Support Co-ordinator Level 3
Support Co-ordinator Level 3
Support Co-ordinator Level 3
Support Co-ordinator Level 3
Support Co-ordinator Level 3
Support Worker Level 2
Support Co-ordinator Level 3
Support Worker Level 2
HomeGroup has a robust complaints procedure and we welcome all feedback from customers, stakeholders and outside agencies as a means of continually monitoring and improving the service we provide. These can be made in person, by phone, in writing to the postal address above or by email regarding any aspect of the service you have received.
This document is available in different formats and languages upon request from the Information and Advice line.